FAQ's
- Holiday Hours
- Where is Orbic Air Located?
- What is your Cancellation Policy?
- Is my flight date and time guaranteed at booking?
- Will we be the only ones in the helicopter?
- Why do you ask for weight at check out?
- What is your cancellation policy for groups?
- Is it normal to tip the pilot?
- Is there a weight limit?
Q: Holiday Hours
Orbic Air Holiday Hours:
Thanksgiving - CLOSED
Black Friday - 12:00pm - 6:00pm
Christmas Eve (12/24) - 10:00am - 3:00pm
Christmas Day (12/25) - CLOSED
New Years Eve (12/31) - 10:00am - 4:00pm
New Years Day (1/1) - 1:00pm - 6:00pm
Q: Where is Orbic Air Located?
Orbic Air is located at the Atlantic Aviation Terminal at the Bob Hope Burbank Airport. Our Address is 10750 Sherman Way, Burbank, Ca 91505. 818-561-4838.
Q: What is your Cancellation Policy?
Cancellations require a minimum of 48 hours notice. Cancellations less than 48 hours in advance will be charged full rate. Rescheduled flights require a minimum of 48 hours notice to be rescheduled with no penalty. Reschedules less than 48 hours prior to scheduled departure will be subject to a 20% reschedule fee.
Q: Is my flight date and time guaranteed at booking?
No. An Orbic Air customer service representative will contact you to confirm date & time based on availability.
Q: Will we be the only ones in the helicopter?
Unless you choose the "Private Helicopter" option at booking, you could be sharing the flight with other guests.
Q: Why do you ask for weight at check out?
The pilot needs to know each passengers weight to calculate fuel needed for flight.
Q: What is your cancellation policy for groups?
Cancellation policy for groups: A cancellation fee of equal to 50% of your total cost will be charged on cancellations if the group is canceled less than 2 weeks in advance. Same week cancellation will be charged full rate.
Q: Is there a weight limit?
Yes, 300lbs per seat for our standard tour aircrafts. Larger helicopters with no weight restrictions are available. Please contact our reservations team for more info: (818)561-4838