FAQ's
- Did you move locations?
- What is your Cancellation Policy?
- Is my flight date and time guaranteed at booking?
- Will we be the only ones in the helicopter?
- Why do you ask for weight at check out?
- What is your cancellation policy for groups?
- Is it normal to tip the pilot?
- Is there a weight limit?
Q: Did you move locations?
Yes, we are now located at the Atlantic Aviation Terminal at the Bob Hope Burbank Airport. Our Address is 10750 Sherman Way, Burbank, Ca 91505. 818-561-4838.
Q: What is your Cancellation Policy?
Cancellations require a minimum of 48 hours notice. A cancellation fee equal to 50% of your total cost will be charged on cancellations if the flight is canceled less than 48 hours in advance. Same day cancellation will be charged full rate.
Q: Is my flight date and time guaranteed at booking?
No. An Orbic Air customer service representative will contact you to confirm date & time based on availability.
Q: Will we be the only ones in the helicopter?
Unless you choose the "Private Helicopter" option at booking, you could be sharing the flight with other guests.
Q: Why do you ask for weight at check out?
The pilot needs to know each passengers weight to calculate fuel needed for flight.
Q: What is your cancellation policy for groups?
Cancellation policy for groups: A cancellation fee of equal to 50% of your total cost will be charged on cancellations if the group is canceled less than 2 weeks in advance. Same week cancellation will be charged full rate.