FAQ's

  1. Holiday Hours
  2. Where is Orbic Air Located?
  3. What is your Cancellation Policy?
  4. Is my flight date and time guaranteed at booking?
  5. Will we be the only ones in the helicopter?
  6. Why do you ask for weight at check out?
  7. What is your cancellation policy for groups?
  8. Is it normal to tip the pilot?
  9. Is there a weight limit?

Q: Holiday Hours

Orbic Air Holiday Hours:

Thanksgiving - CLOSED

Black Friday - 12:00pm - 6:00pm

Christmas Eve (12/24) - 10:00am - 3:00pm

Christmas Day (12/25) - CLOSED

New Years Eve (12/31) - 10:00am - 4:00pm

New Years Day (1/1) - 1:00pm - 6:00pm

Q: Where is Orbic Air Located?

Orbic Air is located at the Atlantic Aviation Terminal at the Bob Hope Burbank Airport. Our Address is 10750 Sherman Way, Burbank, Ca 91505. 818-561-4838.

Q: What is your Cancellation Policy?

Cancellations require a minimum of 48 hours notice. Cancellations less than 48 hours in advance will be charged full rate. Rescheduled flights require a minimum of 48 hours notice to be rescheduled with no penalty. Reschedules less than 48 hours prior to scheduled departure will be subject to a 20% reschedule fee.

Q: Is my flight date and time guaranteed at booking?

No. An Orbic Air customer service representative will contact you to confirm date & time based on availability.

Q: Will we be the only ones in the helicopter?

Unless you choose the "Private Helicopter" option at booking, you could be sharing the flight with other guests.

Q: Why do you ask for weight at check out?

The pilot needs to know each passengers weight to calculate fuel needed for flight.

Q: What is your cancellation policy for groups?

Cancellation policy for groups: A cancellation fee of equal to 50% of your total cost will be charged on cancellations if the group is canceled less than 2 weeks in advance. Same week cancellation will be charged full rate.

Q: Is it normal to tip the pilot?

Yes, tips are greatly appreciated!

Q: Is there a weight limit?

Yes, 300lbs per seat for our standard tour aircrafts. Larger helicopters with no weight restrictions are available. Please contact our reservations team for more info: (818)561-4838