FAQ's

Q: Did you move locations?

Yes, we are now located at the Atlantic Aviation Terminal at the Bob Hope Burbank Airport. Our Address is 10750 Sherman Way, Burbank, Ca 91505. 818-561-4838.

Q: What is your Cancellation Policy?

Cancellations require a minimum of 48 hours notice. A cancellation fee equal to 50% of your total cost will be charged on cancellations if the flight is canceled less than 48 hours in advance. Same day cancellation will be charged full rate.

Q: Is my flight date and time guaranteed at booking?

No. An Orbic Air customer service representative will contact you to confirm date & time based on availability.

Q: Will we be the only ones in the helicopter?

Unless you choose the "Private Helicopter" option at booking, you could be sharing the flight with other guests.

Q: Why do you ask for weight at check out?

The pilot needs to know each passengers weight to calculate fuel needed for flight.

Q: What is your cancellation policy for groups?

Cancellation policy for groups: A cancellation fee of equal to 50% of your total cost will be charged on cancellations if the group is canceled less than 2 weeks in advance. Same week cancellation will be charged full rate.

Q: Is it normal to tip the pilot?

Yes, tips are greatly appreciated!

Q: Is there a weight limit?

Yes, 300lbs per seat.

Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Orbic Air to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Orbic Air brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Orbic Air , please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Orbic Air offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Orbic Air takes great pride in having you as a customer and we will ensure your privacy as a customer. Orbic Air does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Orbic Air seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Orbic Air reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Orbic Air , you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to fly@orbicair.com.

We are confident that your visit to Orbic Air is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 818-561-4838.


Terms & Conditions

Q: Cancellation Policy

Cancellations require a minimum of 48 hours notice. A cancellation fee equal to 50% of your total cost will be charged on cancellations if the flight is canceled less than 48 hours in advance. Same day cancellation will be charged full rate.

Q: Consent and Agreement

Submission of this order shall constitute an informed and knowing consent and waiver as required by law. You also acknowledge that the permissions and consents set forth on the Orbic Air, LLC Cancelation Policy, Limitation of Liability, and Flight Operation. The cardholder/authorized signatory authorizes Orbic Air to charge his/her credit card at the time of booking. The total cost listed in your cart is also a guarantee of payment for the balance due for the flight(s). Cardholder also understands and authorizes the credit card to be charged if Cardholder fails to cancel this booking without 48 hours notice.

Q: Limitations of Liability

You acknowledge and assume the risks which are inherent in participation with Orbic Air, LLC, including transportation of the individual which may be dangerous and include risks which cannot be reasonably avoided. You acknowledge and assume the risk that attendance and participation in the event can cause including but not limited to personal injury, death, and property damage.

Q: Flight Operation

You acknowledge that you waive any and all claims for personal injuries or property damage, including negligence, against Orbic Air, LLC, its employees, it volunteers, the individual members thereof, its agents, officers, and directors arising out of or relating to attendance and participation in the event including transportation of the named individual including alighting on and off the aircraft.